Receptionist

We are seeking a detail-oriented and friendly Receptionist to join our front desk team. The receptionist will be the first point of contact for guests, handling check-ins and check-outs, managing reservations, and providing excellent customer service throughout their stay. This role requires strong organizational skills, a welcoming attitude, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Greet guests upon arrival with a warm and welcoming demeanor.
• Handle check-in and check-out processes efficiently, ensuring accurate guest records.
• Manage reservations via phone, email, and online booking systems.
• Respond to guest inquiries and requests in a timely and professional manner.
• Provide information about resort services, local attractions, and activities.
• Handle billing inquiries and process payments.
• Coordinate with other departments (housekeeping, dining, activities) to ensure smooth operations.
• Assist with administrative tasks, such as handling correspondence, filing, and updating guest records.
• Address guest concerns or complaints and escalate issues to management when necessary.
• Maintain a clean and organized front desk area.

Requirements:

• Previous experience in a receptionist or front desk role, preferably in the hospitality industry.
• Strong communication skills in both English and Nepali; additional languages are a plus.
• Excellent organizational skills with the ability to multitask and prioritize tasks efficiently.
• Proficient in basic computer skills and familiarity with booking/reservation software is an advantage.
• A friendly, welcoming attitude and commitment to providing exceptional customer service.
• Ability to work in a fast-paced environment and handle stressful situations with poise.
• Flexibility to work shifts, including weekends and holidays.

What We Offer:

• A supportive and collaborative work environment in a nature-based resort.
• Competitive salary and benefits package.
• Complimentary meals during working hours.
• Employee discounts on resort stays, activities, and services.
• Opportunities for career development and growth within the hospitality sector.
• The chance to be part of a resort that values sustainability, local culture, and environmental stewardship.

How to Apply:

If you’re excited about being the face of Prakriti Resort and providing exceptional guest service, please send your CV and a cover letter to [email address]. Please include “Receptionist – [Your Name]” in the subject line.

Join Us:

At Prakriti Resort and Organic Farm, we believe that every guest deserves a warm welcome and a seamless experience from the moment they arrive. If you are passionate about hospitality and want to work in a beautiful, sustainable resort environment, we’d love to hear from you!