Booking Information
- How do I make a reservation?
- You can book directly through our website, contact us via phone or email, or book through third-party platforms such as Booking.com. For special requests, please reach out to us directly.
- What payment options are available for booking?
- We accept major credit and debit cards, bank transfers, and mobile payment methods. A deposit may be required to secure your booking.
- Do I need to pay a deposit when booking?
- Yes, a deposit may be required to confirm your reservation. This is typically 30% of the total booking amount, which will be credited to your final bill. Please check the specific conditions at the time of booking.
- What is your cancellation policy?
- Cancellations made at least 48 hours before the check-in date will receive a full refund. For cancellations within 48 hours or no-shows, we may charge a cancellation fee equal to one night’s stay. Group bookings and holiday reservations may have different terms, so please check your booking details.
- Can I modify my booking after confirmation?
- Yes, modifications are allowed based on availability. Please contact us as soon as possible if you wish to make any changes to your reservation.
- How will I know if my booking is confirmed?
- Once your booking is completed, you will receive a confirmation email with all the details, including your reservation number, check-in/out times, and payment details. If you do not receive the confirmation, please check your spam folder or contact us.
- Is there a minimum stay requirement?
- Typically, there is no minimum stay requirement, but certain promotions, peak season dates, or special events may have specific requirements. Please check during booking.
- Can I book for a large group?
- Yes, we accommodate group bookings. For groups, weddings, or events, we recommend booking as early as possible. Special rates or packages may be available for large groups.
- What is the check-in and check-out time?
- Check-in starts at 2 PM, and check-out is at 11 AM. If you need an early check-in or late check-out, please contact us in advance to see if it’s possible. Additional fees may apply.
- Can I book an entire villa or lodge?
- Yes, depending on availability, you can reserve individual rooms or book an entire villa or lodge for your stay. Please contact us for details.
- Are children charged for the stay?
- Children under the age of 5 can stay for free when sharing a room with parents. For older children or additional guests, there may be a nominal fee, depending on the room capacity.
- What if I want to extend my stay after check-in?
- If you would like to extend your stay, please notify the front desk as soon as possible. Extensions are subject to availability, and we will do our best to accommodate your request.
- Do I need to bring my booking confirmation when I check in?
- While not required, it is helpful to have your booking confirmation (printed or digital) when checking in to ensure a smooth process.
- Do you offer last-minute bookings?
- Yes, last-minute bookings are available depending on availability. We recommend calling us directly for same-day or last-minute reservations.
- Can I request specific rooms or views when booking?
- Yes, you can request specific rooms, views (e.g., mountain views), or accommodations near certain resort facilities. We will do our best to fulfill your preferences, but requests are subject to availability.
- Do you offer special packages or promotions?
- Yes, we regularly offer special packages, including honeymoon, adventure, or eco-tourism packages. Please visit our website or contact us directly to inquire about ongoing promotions.
- Is there a discount for extended stays or repeat guests?
- Yes, we offer discounts for extended stays and loyalty perks for returning guests. Please contact us for more details on these offers.
- Can I book activities or tours in advance?
- Yes, we encourage guests to pre-book activities such as nature walks, farm tours, or excursions to nearby cultural sites. Booking in advance helps ensure availability.
- Are taxes and fees included in the booking price?
- Yes, our booking prices include all applicable taxes and resort fees. Any additional charges for extra services or special requests will be communicated clearly at the time of booking or during your stay.
- What should I do if I haven’t received a confirmation email after booking?
- If you have not received a confirmation email within a few hours of booking, please check your spam/junk folder. If it’s not there, contact us directly so we can verify your reservation.